RACE15 Studio Refunds and Withdrawal

1. Consumer right to withdraw

This policy covers refunds and withdrawal for Full licence purchases made through Creem. An EU consumer buying digital content online generally has a 14-day statutory withdrawal period from conclusion of the contract. Creem's Buyer Terms describe immediate delivery of digital content and the resulting loss of that right. Creem checkout presents its own immediate-delivery acknowledgment. We do not ask for a second acknowledgment.

Where applicable law permits the exception and its requirements are met, the right ends when delivery begins. For RACE15 Studio, delivery begins when the purchase code is emailed; entering it in Studio later does not restart the withdrawal period. If the exception does not apply or its required steps are incomplete, statutory withdrawal rights remain. Rights concerning faulty or undelivered software remain in all cases. Other countries may provide different mandatory rights.

2. How to request help or a refund

For a delivery or product problem, contact licensing@skaudetuning.com with your Creem order number and the checkout email address. We will review the issue and, where a refund is due, arrange it through Creem. You may also contact Creem via the link in its receipt or Creem support. If you have a statutory withdrawal right, you can send Creem an unequivocal withdrawal notice; you do not need to give a reason. Creem's Buyer Terms link its withdrawal form for applicable orders.

We will acknowledge requests sent to SkaudeTuning and coordinate with Creem. Keep Creem's order confirmation and our purchase-code email for your records.

3. Refund processing

Creem is the seller and processes payment refunds. Its Buyer Terms and applicable law govern the timing of a valid statutory withdrawal refund. We do not advertise an additional general money-back guarantee. We review other refund requests based on the product issue and applicable rights, then submit approved refunds through Creem. When an order is refunded, the associated purchase code or licence may be disabled as appropriate.

4. Delivery or product problems

If a licence is not delivered, is delayed or does not match the contract, contact licensing@skaudetuning.com with the order details and a description of the problem. Depending on the applicable law and facts, remedies may include correction, price reduction, ending the contract and repayment. Downloading or activating software does not by itself remove these rights. When an order is validly cancelled and refunded, the associated purchased licence rights end subject to applicable law.

5. Applicable seller terms

Read Creem's Buyer Terms for its withdrawal and refund process. You can also send us a clear request at licensing@skaudetuning.com and we will help route it to Creem.